By “personal information” we mean information that can be associated with a specific person and can be used to identify that person.
RadYes is a customized social e-commerce engine (the “Platform”) that utilizes third-party social networking sites to enable merchants to promote and sell their goods, products and services through the Platform to end-customers (the “Products”), including but not limited to users having access to the Platform and/or using the Services to access and/or purchase the Merchant Products through third party e-commerce social channels.
This Policy does not apply to third parties’ sale channel and/or social networks you use and or payment processed in connection with the Services, unless otherwise herein specified. RadYes encourages you to consult directly with such third-parties about their privacy practices.
If you are a citizen of or reside in a country within the European Union/ European Economic Area; the United States of America; or Switzerland, our collection, use, disclosure, process and/or otherwise of your personal information may be subject to different treatment and adhere to different regulations and you are advised to contact us on reachus@RadYes.co so we can share with you the privacy policies applicable to you.
Our collection of your personal information
We collect your name, company name, address, email address, phone number(s) and payment details (for example, your credit card information).
We collect data about merchant business listing that customers visit. We also collect data about how and when you use and/or access your account on the Website (directly or indirectly) or sign up for an account, including information about the device and browser you use, your network connection, your IP address, and information about how you browse through the RadYes interface.
We use this information to give you access to and improve our Services, personalize the Services for you and/or provide you with advertising or marketing.
We collect personal information about merchant customers that merchant or third party service provider (such as payment gateway or delivery service provider) shares with us or that customers provide when using or accessing the Services or a business listing uploaded through the Platform , while placing an order, or signing up for an account on merchant’s site.
Where we need to verify your identity (for example, if there are concerns around identity theft, or if you call into support and we need to authenticate your account), we may request that you provide us with government-issued identification information.
If you make purchases through our Services, we may collect and store information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email, billing information and credit or payment card information. This information may be shared with third-parties which assist in processing and fulfilling your requests, including payment gateway processors and delivery service providers. When you submit credit or payment card information, we encrypt the information using industry standard technologies.
We may additionally access information shared on your social networking channels such as your followers, the users you follow, Products history and ordering details, favorite merchant’s business listings, and other information in your account profile.
We may use your Internet protocol (or IP) address (which is a unique number assigned to your computer server or your Internet service provider (or ISP)) to analyse user trends and improve the administration of the Website. We may also collect information about your computer (for example, browser type) and navigation information (for example, the pages you visit on the Website) along with the times that you access the Website.
Finally, we will use personal information in other cases where you have given us your express permission.
Our use of your personal information
When you provide your Personal information to us, you are deemed to have authorized us to collect, retain and use that Personal information for the following:
We use this information to provide you with our Services; for example, to confirm your identity, contact you, provide you with advertising and marketing relevant to you, and invoice you. We also use this information to make sure that we comply with legal requirements.
We additionally use this information to help customize and improve your experience when you visit a business listing by presenting you with goods and services that are more likely to be of interest to you.
We additionally use the information we collect from and about you, as merchants, or merchant customers, for a variety of purposes, including to:
Finally, we may use the information we have collected from you to enable us to display advertisements to our advertisers’/service providers’/merchants’ target audiences.
Disclosure to third parties
We may share your personal information (whether applicable to merchant or its customers) with a variety of third parties, advertisers and service providers to help for our provision of the Services, and any support required in relation thereto. Such parties receiving the disclosed information are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
Third parties process information such as credit card payments and provide support services related to payments (i) for us through the Website, or (ii) for the merchant through a payment gateway processor while using our Services.
We may use and share aggregated non-personal information with third parties for marketing, advertising, and analytics purposes.
We may also use or disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to applicable law or comply with legal process served on us or the Service; (b) protect and defend our rights or property, the Service, the merchants or their users, and (c) act under emergency circumstances to protect the personal safety of us, our affiliates, or their users of the Service or the public. This includes exchanging information with other companies and organizations for fraud protection.
In the event of a corporate sale, merger, reorganization, dissolution, or similar event, your personal information may be sold, disposed of, transferred, or otherwise disclosed as part of that transaction.
You agree that we may disclose and transfer, for the purposes specified above, your personal data to other affiliated companies. Any personal data supplied by you will be retained by us and will be accessible by our employees, and any third parties referred to above, for or in relation to any of the purposes stated in this article.
The Services are not intended for users under the age of 18, unless permitted under applicable local laws (Permissible Age). We do not knowingly collect any personal information from users or market to or solicit information from anyone under the Permissible Age. If we become aware that a person submitting personal information is under the Permissible Age, we will delete the account and any related information as soon as possible.
We are concerned about ensuring the security of your personal information. We exercise great care in providing secure transmission of your information from your device to our servers. Personal information collected by our Service is stored in secure operating environments that are not available to the public. We follow industry standards on information security management to safeguard sensitive personal information entrusted to us and take every precaution to safeguard such information from unauthorised access, use or disclosure. All personal information is encrypted.
Our security procedures mean that we may occasionally request proof of identity before we disclose your Personal Information to you.
Please understand, however, that while we try our best to safeguard your Personal Information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.
Third Party Website Links
Please be aware that we are not responsible for the privacy practices or procedural safeguards of such other websites. We encourage you when you leave the Website to read the privacy statements of each and every website you visit and/or domains outside RadYes redirected to if you intend to provide personal information to such. We do not guarantee the security of any information shared in this respect.
Like many websites, the Website uses ‘cookie’ technology (small computer files placed on your computer’s hard drive). When you go to a particular website pages on the Website, the cookie identifies your browser with a unique, random number.
You have the ability to decline or delete cookies however you may be unable to some features of our Website or ads and promotions, may not work, or may not work as designated.
We may retain your personal information as long as you continue to use the Services, have an account with us, or for as long as is necessary to fulfil the purposes outlined in the policy. For merchants, this means we will keep information as long as you maintain your business listing on our platform.
For our merchants’ customers, we generally process your data solely as a data processor on behalf of our merchants, or as otherwise specified under these Privacy Policies, and it is up to the merchant to determine how long they will store your information in our system.
You can ask to close your account by contacting us at the details below, and we will delete your personal information on request.
We may, however, retain personal information for an additional period as is permitted or required under applicable laws, for legal, tax, or regulatory reasons, or for legitimate and lawful business purposes.
Control over and access to your personal informational
We understand that you have rights over your personal information, and take reasonable steps to allow you to access, correct, amend, delete, port, or limit the use of your personal information. You can update many types of personal information, such as payment or contact information, directly within your account settings. If you are unable to change your personal information within your account settings, or if you are concerned about data collected as you visit the Website or use our Services, please contact us to make the required changes.